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Cloud Third Party Support

Cloud Third-Party Support

Looking to extend support for your cloud platform?

Numerous operators and enterprises are experiencing increased software and support fees by Telco Cloud solution providers changing their pricing models, which severely impact business continuity and network Total Cost of Ownership (TCO).

Many operators are now assessing their options or have already decided to replace these Telco Cloud solutions with others in the market.

However, until migration is completed, operators will still have interim Software fees, plus the cost of Support.

Our solution

Aspire has over the years delivered Software Support solutions that replace the need for Level 3 support from vendors, particularly in swap-out scenarios, but also for End of Life (EOL) and End of Support (EOS).

We operate 24/7/365 and our teams have deep multi-vendor expertise, including traditional Network Equipment Manufacturers (NEM), but also specialized and more niche Cloud Solution providers.

Specifically for Telco Cloud solutions, Aspire’s Support services include:

1

Multi-vendor support for Critical, High, Medium, and Low priority cases

2

Dedicated team of Telco Cloud specialists who know the network and operating environment

3

Governance complying with industry standard SLAs

4

Day-2 Horizontal and Vertical End-to-End cloud support including Application and Infrastructure

5

Routine Health-Checks, Interventions, Investigations, and Planned Works support

Aspire Software Support services include the following benefits:

1

Reduced Software Support related OPEX

2

Improved Time to Resolve (TTR) of Telco Cloud issues, including Emergencies

3

Improved quality of service for end users

4

Reduced Time to Market (TTM) for services

One-stop-shop for Telco Cloud services

In addition to Support services, Aspire also supports clients with integration, migration and onboarding services to ensure the most secure, efficient, and timely swap out of Telco Cloud solutions.

Aspire’s multi-vendor experience allows our clients to consolidate multiple Service-Level Agreements (SLAs) into a single one, significantly reducing complexity and costs while improving operational efficiency.

Our end-to-end network knowledge combined with technical expertise, allows Aspire to off er services across entire Cloud solution lifecycle, creating a one-stop shop for Telco Cloud services.

References

Group Operator Central America

RAN, Core Network and Charging System Support
Core, Charging, and RAN support without vendor L3 support on the multi-vendor network across 26 markets including Proactive O&M, Network Investigations, and Interventions resulting in a 60% reduction in support costs.

Tier-1 Group Operator

Telco Cloud Support
Auditing Cloud solution, operational across four Data Centers, addressing Cloud performance and capacity-related issues relevant to Cloud daily Support operations, reducing OPEX investments. Extending the scope of the service across Application and Infrastructure layers, thus providing holistic end-to-end analysis.

Tier-1 Group Operator

Telco Cloud Support
24/7 Cloud Platform L2.5 Support without vendor L3 support with 100% SLA achieved. Significantly reduced support services associated cost for the client. In addition to L2.5 Support, provided Onboarding services for the new Telco Platform for multiple Core Network Application vendors and developed CI/CD pipelines focused on Onboarding processes, including Network Scaling, thus significantly minimizing Time-To-Market (TTM) and human error during the service rollout process.

Tier-1 Operator

Mobile Core Network Support
L2.5 Support on Data Core network covering all technologies (2G-5G). Leading all major network evolution activities, combining the service with design planning, optimization, integration, and testing components, contributing significantly to the overall OPEX cost reduction.

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