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Operations & Support

Operations & Support

AI-Driven Network Support & Optimization

Aspire transforms telecom operations with intelligent, automated solutions that improve service quality and reduce costs

We bring deep expertise in Level 2 Operations, supporting complex multi-technology for both legacy and CaaS environments. Our Level 3 Support covers end-of-life networking equipment and systems, reducing vendor dependency and ensuring operational continuity.

At the core is Aspire Telecoms Automation Platform (ATAP) – now enhanced with Generative AI and fully integrated with Oracle Communications Unified Assurance

This combination enables real-time visibility, accelerates fault resolution and automates root-cause analysis, shifting operations from fault-based monitoring to proactive, service-centric operations.

Operational efficiency

CHALLENGES

  • Service degradation and outages, inefficient operational response to detection or resolution
  • High cost of operation, more tools/people not the solution
  • Managed services contract coming to end, service expensive but inefficient

SOLUTION 

  • Operational optimization of NOC, Level 2 and Level 3 vendor support
  • Specialized consulting services starting with assessment all the way to implementation across processes, people and tools

BENEFITS 

  • Deep expertise in Assessment
  • Tailored and step-based approach
  • In-depth expertise across multi-vendor, multi-technology and multi-domain

Tiger Team

CHALLENGES 

  • Typical vendor support does not tackle end-to-end troubleshooting
  • Ping-pong between domain owners and vendor
  • Low performance and customer complaints

SOLUTION 

  • Tiger Team extends Level 2 or Backoffice Support capabilities of the Mobile Operator
  • Highly specialized group that solve complex and multi-vendor issues, perform proactive checks and speed up resolution of network incidents

BENEFITS 

  • Short-term focused on the specific issue that needs to be solved
  • Multi-vendor and multi-domain, focused on service improvement

L3 Support

CHALLENGES

  • Reactive nature of L3 support, wait for incidents to happen, expensive based on footprint 
  • Long time to resolution of multi-vendor issues 
  • End of support/end of life software charged/not supported 

SOLUTION 

  • AI to proactively prevent incidents & improve experience 
  • Aspire responsible for resolution of all multi-vendor issues, only software and hardware faults are escalated to vendors 
  • People, processes & tools efficiency gains among L3 
  • Reduced or remove L3 vendor support contract, EoS/EoL included 

BENEFITS 

  • Dedicated, Lower OPEX, broader scope 
  • Proactive Support including routine health checks and standby support during critical planned works 
  • Technical depth troubleshooting and Root Cause Analysis

Service Assurance (Oracle UA partnership)

CHALLENGES

  • Proliferation of tools, high cost, high complexity 
  • No single pane of glass to monitor network faults and KPIs 
  • Complex implementation of new tools not aligned with operational workflows 

SOLUTION

  • Unified Assurane with AI/ML Analytics and automated RCA 
  • FM Umbrella and Performance Management 
  • Fully integrated with ATAP NetInsights (mobile KPI management) 
  • Implemented by Aspire experts in Assurance, Operations and Networks 

BENEFITS

  • 1 Year ROI – retire old solutions 
  • Reduction of Time-to-Repair 
  • Integrated with Ticket Systems for Incident and Change Management 
Learn More

References

Operator in Western Europe - NOC and process assessment

  • 100+ findings across 28 subcategories of staff, skills, processes & tools
  • Trigger of 38 critical initiatives to improve operation
  • eTOM/ITIL process mapping and benchmark

Group operator in Latin America - Mobile and FTTH SOC

  • 2G, 3G, 4G, 5G and FTTH service modeling
  • Performance and Fault datalake integration (Opensearch)
  • Automated Ticket integration
  • Implementation accros 3 countries

Operator in Caribbean - NOC digital transformation

  • Manager of Managers deployment and integration
  • Multivendor network 10+ technologies and 15+ workflows
  • 40% MTTR reduction
  • 45% less undetected issues
  • 35% improved customer feedback

Private network critical infrastructure - end-to-end assurance

  • Private network management solution
  • NOC build and transfer
  • RAN, CORE, and CPE fault and performance integration
  • Automation of RCA and Ticket dispatch

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